Help & FAQ’s

If you need any help, you may find the answer you are looking for below. If the answer is not there, please email us and we will respond as soon as possible.

What is BreathTec?

BreathTec is an internet-based programme to help people with certain long term health conditions which result in breathlessness, such as asthma, bronchiectasis, chronic obstructive pulmonary disease, heart conditions, interstitial lung disease and serious conditions such as COVID-19. 

The course has been co-developed by Dr Karen Heslop-Marshall and Dr Graham Burns who have extensive experience delivering the programme to respiratory patients over many years at a large teaching hospital in the United Kingdom.

The online programme is tailored to your needs and delivered over five sessions. The first session involves a personalised assessment so we can tailor the programme to your needs. Session 2 is about breathlessness and techniques that can help. Session 3 is about staying active. Session 4 is about your mood, how health conditions can impact on it and what to do to stay well. Session 5 is the final session which summarises the progress you have made whilst using BreathTec.

Who can use BreathTec?

BreathTec is suitable for adults who are breathless because of a lung or heart problem or those who have ongoing breathlessness because of COVID-19.

If the cause of your breathlessness is not known, it is important you consult your doctor before embarking on this programme. BreathTec is not able to diagnose any heart or lung condition.

Our services are intended to supplement not replace services offered to you by your GP, Practice Nurse or hospital healthcare team. It is important that you keep your usual health care provider informed about the services you are receiving from us.

How does BreathTec work?

BreathTec is an online programme which is tailored to your needs and is delivered over five sessions. The first session involves a personalised assessment. Session 2 is about breathlessness and techniques that can help. Session 3 is about staying active. Session 4 is about your mood, how health conditions can impact on it and what to do to stay well. Session 5 is the final session which summarises the progress you have made whilst using BreathTec.

BreathTec works by helping you understand breathlessness, ways of staying active, how health conditions can impact on your mood and techniques that can help these important areas. The techniques used in the BreathTec programme are usually very successful if it is followed.

Creating a home page shortcut or bookmark?

Creating a bookmark or desktop shortcut can allow you to quickly access the login. Bookmarks (or favorites) are created and accessed through your chosen internet browser. Desktop shortcuts are saved to your desktop and will open your selected browser to the saved URL. These options will not automatically log you into the product, but they will open the login page quickly for you to enter your credentials and log in. *Note: This process may vary depending on your version of Windows (PC) or OSX (Mac) and the browser you are using.

How to Create and Edit a Bookmark/Favorite

An easy way to access the login page for your applications is to create a ‘favorite’ or ‘bookmark’ in your favorite web browser. Below are instructions for creating or editing a favorite or bookmark in a few of the most common browsers.

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
• Internet Explorer

How to Create a Desktop Shortcut

You can also save a shortcut to your desktop that will open your internet browser directly to your login page. Below are instructions for both Windows and Mac machines, however the process may vary depending on the version of your operating system.

Windows (PC) Machines

• Hover over New and select Shortcut.
• Right click on an empty area of your desktop.
• Enter a name for your desktop shortcut, and click Finish.
• A new desktop shortcut will be created. You can now click on this shortcut to be taken directly to the login page.

Mac (OSX) Machines

• Open your web browser and type in the exact URL you need, but don’t click Enter on your keyboard.
• Click and drag the URL to an empty space on your desktop.
• A new desktop shortcut will be created. You can now click on this shortcut to be taken directly to the login page.

How do I get a new password if I have forgotten it?

If you would like to change your password, just click the Reset Password link.

You should then receive an email with details of how to reset your password.

Remember to choose a secure password, one that will be hard to guess. Your password must include at least:

• 8 characters
• 1 lowercase letter
• 1 uppercase (capital) letter
• 1 number

How do I get help if I need it?

If you need any help, please contact us at info@breathtec.co.uk.

How do I make BreathTec accessible to my needs?

Our vision is to make a real difference to as many people’s lives as we can. We have tried to make BreathTec as accessible and as usable as possible. The Recite Me toolbar will allow you to change the way our website looks. You are able to customise the website’s colour scheme as well as texts, font style, size, colour and spacing.

Many people cannot read or write, so reading content online can be difficult. Recite Me can read the words on each page so you can use the website easily.

If English is not your first language, then Recite me can translate our content into over 100 languages to enable you to use our programme.

You can find a quick guide to Recite Me here

What do I do if I have a complaint?

We very much hope you do not have any complaints when using BreathTec.

If you do then you just need to send us an email at this address info@breathtec.co.uk and we will respond within 72 hours of receiving it.